If you believe the reason for your Penalty Charge Notice (PCN) does not fall into the criteria provided, you can Challenge your PCN.
Alternatively, if you pay your PCN within 14 days of the date on your ticket, you will pay the lower amount shown on the ticket or letter.
What you need to know before challenging your PCN
Blue badge holders are not permitted to park in parking places reserved for other vehicles or purposes such as a -
- loading area
- motorcycle parking place
- bus stop
- restricted taxi rank.
You will need to provide a copy of both the front side and the rear photo side of the badge. Please make sure that the details on the badge are clearly visible.
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
If you were parked in an area not designated for your class of vehicle and there were no signs, we may consider your challenge. You should provide photographs showing this.
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
We may consider your challenge if you were loading or unloading heavy goods from a vehicle, and you were away from the vehicle for a period of time because -
- you have parked as close as you can to the delivery location
- the items being delivered are delicate, difficult to move or extremely heavy
You will need to confirm -
- the weight of the items
- why there was no activity seen around the vehicle
- how long the task took to complete
- the reason it took so long to complete
- what the items were
- proof of the delivery such as a delivery note
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
If you have been involved in a medical emergency, we may consider your challenge.
You will need to provide a letter from a health professional who treated you or a passenger directly after the event.
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
If your vehicle has broken down, you are expected to remain with your vehicle until you have arranged for recovery. If this is the case, we may consider your challenge.
You will need to provide us with a copy of your receipt from either the recovery service provider or garage, within 14 days of receiving your Penalty Charge Notice (PCN).
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
We may consider your challenge if both Penalty Charge Notices (PCN) were issued -
- on the same day
- on the same street on the same day
- under the same contravention.
You will need to provide -
- your vehicle registration number
- the KH reference number printed on the second Penalty Charge Notice that was issued.
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.
If you think that your vehicle has been cloned, you need to report this to the police as soon as possible.
We may consider your challenge.
You will need to provide us with evidence that you or your vehicle was not present when the Penalty Charge Notice was issued a -
- coloured photo showing the make and model of the vehicle
- colour photo showing the registration number of the vehicle
- police crime reference number relate to the cloning of your vehicle
Be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.
Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket or letter. If you pay after 14 days, you pay the original penalty charge on the notice.