Parking and bus lane penalty charge payments

There are several ways to pay a parking penalty charge notice or bus lane penalty charge notice (PCN). These must be paid in full within 14-days of being issued before the fee increases.

You need your reference number, which is 10 digits and starts with KH. If you have a different reference number, refer to your penalty charge notice to find out how to pay.


Make a secure payment anytime with myPayments. You need - 

  • your debit or credit card
  • an email address to be sent a receipt. This is optional

You can only make online payments using a compatible browser.

Pay your PCN


You can pay anytime by automated telephone payment on 01482 300 300. Our contact centre staff are available to take payments -

  • Monday to Saturday, 9am to 5pm

You'll need -

  • your reference number
  • a debit or credit card

Debit and credit cards

We accept the following debit and credit cards -

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Maestro

We do not take American Express.

If you do not have your PCN number ring 01482 300 300 to speak to an advisor who will assist you.

If your case is at the Bailiff contact them. You can also contact the Traffic Enforcement Centre on 0300 123 1059 or 01604 619 450. You will need to quote your PCN reference number.

If your query relates to payments made today contact The Cash and Banking Department on 01482 300 300 and quote your PCN reference number.

You can access here if you wish to challenge your parking penalty, or appeal or access footage of you bus lane penalty.