How and where to apply
Bus passes and rail card services will be available by appointment.
You can call 01482 210 000 to make an appointment.
You can also drop into one of our libraries. If you do not have an appointment you may have to wait or be asked to return later.
The libraries offering bus passes and rail card services are -
- Hull Central Library on Albion Street
- Avenues Library on Chanterlands Avenue
- Bransholme Library at North Point Shopping Centre
- East Park Library in the pavilion, East Park
- Fred Moore Library on Wold Road
- Gipsyville Library on Hessle High Road
- Greenwood Avenue Library on Greenwood Avenue
- Ings Library on Savoy Road
- Longhill Library on Shannon Road
- Western Library on the Boulevard
How to apply
You will need to bring -
- proof of residency, such as a -
- council tax bill dated within the last 12 months
- utility bill
- bank statement dated within the last 3 months
- proof of age, such as a -
- valid passport
- birth certificate
- marriage certificate
- driving licence
- if you are from an EU member state and are a permanent resident of Hull, you also need to provide proof of nationality and permanent residency in Hull
- if you are a non-EU resident, you need to provide a letter from the Home Office that proves you have been granted -
- permanent UK residency
- indefinite leave to remain
- indefinite leave to enter
- biometric residents permit
You do not need to provide a photograph as this is taken at the library.
What happens next
In every case you should receive your bus pass in the post within 5 working days.
Renew your bus pass
If your bus pass is about to expire, you can visit one of the issuing libraries above up to 10 working days before the date of expiry to apply for your renewal.
You will need to provide proof of residency for the renewal to be processed.
Report a lost or stolen pass
If you pass becomes lost or stolen visit one of the above libraries as soon as possible for a replacement.
You will need to provide proof of residency for the renewal to be processed.
Cancel a bus pass
If you have a bus pass that is no longer needed, you need to cut it up and place in a waste bin. You do not need to notify us.
Additional proofs
If you have been asked to supply any additional documents or proofs to us, you can scan the document to us by taking a picture of the document and uploading it. Documents can only be sent in JPEG or PNG.