Information and guidance about how to make payments using the online portal.
We operate an internet payment facility for customers with the following -
- debit card
- credit card
- PayPal
This uses a third-party website www.civicaepay.co.uk which is run by our payment services provider Civica. This address will appear in the address bar of your browser while you are entering payment details. If pay using your PayPal account, you will be directed to and from the PayPal webpage.
The main payments page allows customers to select what they are paying for and enter either the amount they wish to pay or a pre-determined amount.
This internet service is provided 24 hours a day 7 days a week to our customers.
There may be occasions when this service fails to work properly. There is a list below of problems some customers have experienced, together with solutions.
Your card has not been accepted
We can accept debit and credit card payments from most common card providers.
However, there are some card types which cannot be used to make payments through any Council payment route including -
- American Express
- Diner's Club
- JCB
Also, some card providers prevent certain cards from making payments via the Internet. For instance, some Visa Electron cards have this limitation.
Some commercial 'purchasing card' schemes prevent the card from being used to pay certain types of supplier. It is possible that a card may be blocked from making payments to the Council. This would have to be checked with your card supplier.
Invalid card number
A card number usually has 16 or 19 digits. Although it is printed on most cards with the figures grouped in sets of 4 digits, the spaces between are not part of the card number. The number should be typed in without the spaces.
No Start Date or no Issue Number
Not all cards have a Start Date or an Issue Number. Leave those entries blank on the payment screen. The validation process will not require it.
Security Code
This is the 3 digit number located on the signature strip on the back of the card.