The most environmentally friendly, and often the quickest way to remove unwanted items is to donate them to a charity.
You can now donate items such as large domestic appliances and fridges and freezers which are in good condition and in working order and have them collected for free by Dove House.
Access more information on the electrical reuse project run in partnership with Dove House
You can also dispose of unwanted items at your local Household Waste Recycling Centre (HWRC).
Find out more about Household Waste Recycling Centres
Annual free collection
Households are eligible for one free bulky item collection of up to five items in a 12 month period.
Additional charges
If you need to dispose of more than five items in a 12 month period this will require an additional collection with a minimum charge of £29
Some items cannot be included in a free collection, these incur an additional charge from the price list below.
DIY items remain chargeable for all collections.
Items we collect
You can request the following items be collected free of charge –
Household appliances -
- computers
- cookers
- dishwashers
- fridges (we will not collect freezers or fridges where food is left inside, they must be empty)
- microwaves
- ovens
- televisions
- tumble dryers
- vacuum cleaners
- video and DVD players
- washing machines
Household furniture -
- bed frames
- book cases
- cabinet
- dining chairs
- dining tables
- headboards
- mattresses
- sofas
Other -
- animal hutches
- barbecues
- bikes
- carpets
- lawn mowers
- toys
- underlay
Collection charges for DIY items
We collect DIY items for the following charges -
| Item | Cost |
|---|---|
| Domestic radiators (not iron or brick filled) | £24.30 each |
| Gas central heating boilers | £29.60 each |
| Laminate flooring | First room £34.90 additional rooms £18.50 each |
| Gas and electric fires | £24.30 each |
| Wooden fire surrounds | £24.30 each |
| Stone and tile fire surrounds | £47.10 each |
| Bathroom suites | £58.20 each |
| Single bathroom items | £24.30 each |
| Kitchen units | Single units £24.30 each six units or more £58.20 |
| Kitchen sink unit | £24.30 each |
| Worktops | First three worktops £29.60 additional worktops £13.70 each |
| Fencing panels | Up to five panels £34.90 additional panels £13.70 each |
| Fitted wardrobes | £34.90 each |
| Internal doors | First door £24.30 additional doors £13.70 each |
| External doors (all types) | First door £34.90 additional doors £13.70 each |
| Window frames | First frame £24.30 additional frames £13.70 each |
| Shed (must be dismantled) | Up to 8ft x 6ft £45.50 over 8ft x 6ft £69.90 |
| Greenhouse (must be dismantled) | Up to 8ft x 6ft £45.50 over 8ft x 6ft £69.90 |
| Piano | £43.40 each |
| Decking | Up to 10 metres £34.90 each extra metre £13.70 |
| Other (Unlisted chargeable items) | £54.00 |
Reuse Electrical Collections operated by Dove House
We work in partnership with Dove House Hospice, and are operating a free collection of large domestic appliances and fridges and freezers which are suitable for reuse.
The appliances must be in good condition and in working order and residents must be happy to donate them for reuse.
The following items will be collected under a re-use electrical scheme -
- washing machines
- tumble driers
- dishwashers
- microwaves
- cookers
- single and double ovens
- fridges
- freezers
Request a bulky item or re-use collection
The below should remain dry for collection or our crews will be unable to collect -
- sofas
- mattresses
- carpets
- we will not collect freezers or fridges where food is left inside, they must be empty
Use our online form to submit your request, charges can be paid using a debit or credit card -
You are able to -
- update
- cancel
- change
your bulky item collections day as long as it is done 48 hours before the collection takes place.
You can do this by using the reference number you were provided when making the booking.
Items we do not collect
We do not collect -
- any items which can be recycled in the blue or brown bin
- bags or boxes of general waste
- gas bottles (please contact supplier as detailed on bottle)
- fluorescent tubes
- asbestos
- broken glass
- tyres
- trees
- rubble
- paint tins (empty or full)
- car batteries
- fire damaged items
- we will not collect freezers or fridges where food is left inside, they must be empty
Collection point
Items to be collected must be -
- within the boundary of your property
- in the garden that is closest to the roadside, excluding ten foots
- some properties are back to front so if your back garden is the one closest to the road items must be placed here
- items must be accessible from 7am on the scheduled appointment day
Items may be collected by more than one crew for recycling purposes, so if you have for example -
- a fridge
- a mattress
- and a washer
there may be more than one vehicle that attends.
Access to items
You must ensure all items can be accessed by our collection crew.
If we cannot access the items, we will leave a customer response card.
If your wheeled bin is presented in a tenfoot, bulky items should be presented in your front garden so our vehicle can gain access.
Some properties are back to front, so if your back garden is the one closest to the road items must be paced here.
Missed bulky item collections
Due to us changing our forms system, there are two possible ways that you can report your missed collection -
Bulky raised on or before 22 April 2023 or your case reference only features numbers -
Access the blue button below selecting the options -
- What is your enquiry? Answer this as - 'Collection issues'
- What does the enquiry relate to? Answer this as 'Other collection issues'
- In the additional information box that appears, please state that your Bulky Item collection has been missed stating your initial reference number.
If your Bulky item collection was raised on or after 23 April 2023 and your case reference feature letters and numbers -
- Access your myAccount by signing in
- Go to MyRequests
- Open your Bulky item collection case
- Press continue under the option "Missed collection"
Please note - the option to report this as missing will only appear when it is eligible to be reported. If this has not appeared, please wait until it does.
