The assessment process for adult social care

Care and support

Paying for Care and Support

Unlike NHS care, adult social care is not free, and many pay a contribution towards their care and support. But no one should go without the care and support they need because they can’t afford to pay for it.

We will undertake an assessment of your financial circumstances. This will determine whether you can contribute towards the cost of your support.

If you need residential or nursing care, we have set charges for these services.

Creating your support plan

After the assessment, we will work with you to draw up a support plan. It will explain what assistance you need. Family and friends can be involved in the support plan, but it is important that you agree with it.

Your support plan helps you to plan how your budget can meet your needs. You can choose to manage your own service or leave the money with us to manage on your behalf.

After your support plan has been agreed, we will arrange services for you. Or we will provide you with a direct payment if you have chosen to arrange your own support.

If you disagree with the assessment or support plan

We will always seek to make decisions that are fair. We do this by following guidelines about who qualifies for a service.

If you do not agree with your assessment or support plan, you should discuss this first with the person who assessed your needs.

If you are still not happy, you can ask for a re-assessment. You can do this by letter, telephone or in person.

Help for the person who cares for you

Anyone who regularly provides a lot of care for you is entitled to a carer’s assessment.

When we assess your needs about staying independent, we will also tell you about how your carer’s needs can be assessed and considered.