CCPs are intended for applicants who are unable to meet their immediate short term needs either in a crisis in relation to some expenses or as a consequence of a disaster.
Expenses that can be considered whether the need arises from a crisis or a disaster are -
- daily living expenses such as
- food
- toiletries
- fuel
- meeting the cost of repaying emergency credit on a gas or electric prepayment meter, so the supply of fuel can be maintained or restored
- emergency accommodation charges when homeless -
- board
- lodging
- hostel
- emergency travel expenses where the applicant is stranded away from home in a disaster
Rules and exclusions apply. For further details regarding these, please call us on 01482 300 303.
Eligibility
A Community Crisis Payment could be awarded to you if at the date of application -
- your main residence is within the Hull boundary
- you are aged 16 or over and no one receives child benefit for you
- you are without sufficient resources to meet your or your families immediate short term needs
Please note, you can only claim for 2 CCP's within a 12 month rolling period.
Find out how to repay an outstanding Community Crisis Loan
How to make a claim
To make a claim for a Community Crisis Payment you can either -
Complete the form online
Please answer the questions in the form carefully and accurately as each application is checked and may be rejected if you do not meet basic qualifying conditions or have not fully completed the form. You may be notified by SMS text message if your application is rejected for this reason.
or
- telephone 01482 300 303
- call from a Customer Service Centre
- ask a Trusted Referrer to complete the application for you
Find your nearest Customer Service Centre
Find out more about Trusted Referrers
How the payment is paid to you
- PayPoint - Money by unique code - a code will be sent by text or given in a letter that has to be collected by hand. This unique code can then be taken to a local PayPoint outlet along with proof of identification to be changed into cash
Find out where your nearest PayPoint outlet is
- Automated payment (BACS) into a
- bank
- building society
- other account you give us details of
You can use the following types of accounts -
- an account in your name
- joint names that is suitable for BACs payments
- someone else’s account, as long as you have the person’s permission for this and it is suitable for BACs payments
- an appointee’s or a legal representative’s account, that is in their name, when they are acting on your behalf
What to do if you disagree with our decision
First review
If you disagree with a decision you must contact us within 48 hours of the date of the decision and tell us why you disagree with it. This can be by telephone or writing.
The decision is looked at again by a different officer to the one who made the original decision, they then contact you to let you know the outcome. This may initially be by telephone but you receive a written notification about all review decisions.
On first review send your request to -
FAO Local Assistance Team
Freepost RSJC-KKBE-ABXZ
Hull City Council
PO Box 15
Hull
HU1 2AB
Second review
If you disagree with the outcome of the first review you can ask for a second review by an officer of our revenues and benefits adjudication team.
For a second decision your request must be received within 48 hours of the date of the first review decision. You can do this by telephone or in writing and you must tell us what it is you disagree with.
The adjudication officer reviews the decision again and contacts you to let you know the outcome. This may initially be by telephone but you receive a written notification about all review decisions.
On second review send your request to -
FAO Revenues and Benefits Adjudication Team
Freepost RSJC-KKBE-ABXZ
Hull City Council
PO Box 15
Hull
HU1 2AB
More information and advice
Citizens Advice
CA offers free, confidential and impartial advice covering a range of issues regarding general areas of law or specialist advice and support on Welfare and Benefits you can either ring 01482 300 303 to ask for an appointment or visit the Wilson Centre Customer Service Centre to attend a drop in.
Access more information Citizens Advice
Department for Work and Pensions
The Department for Work and Pensions (DWP) may be able to provide financial help depending on your circumstances. They offer budgeting loans, short term benefit advances and hardship payments.
Access DWP for further information
If you would like to know how much benefit you may be able to receive or help with budgeting, visit our benefit calculator and budgeting tools
