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Community Crisis Payments (CCPs)

Home / Community Crisis Payments (CCPs)

Applications for assistance connected to the Household Support Fund can be made via the councils existing Community Crisis Payments and Community Support Grants details of which can be found below.

CCPs are intended for applicants who are unable to meet their immediate short term needs either in a crisis in relation to some expenses or as a consequence of a disaster.

Expenses that can be considered whether the need arises from a crisis or a disaster are -

  • daily living expenses such as
    • food
    • toiletries
    • fuel
  • meeting the cost of repaying emergency credit on a gas or electric prepayment meter, so the supply of fuel can be maintained or restored

Please note - Community Crisis Payments can no longer be awarded for emergency  accommodation.

Rules and exclusions apply. For further details regarding these, please call us on 01482 300 303.

Eligibility

A Community Crisis Payment could be awarded to you if at the date of application -

  • your main residence is within the Hull boundary
  • you are aged 16 or over and no one receives child benefit for you
  • you are without sufficient resources to meet your or your families immediate short term needs

Please note, you can only claim for 2 CCP's within a 12 month rolling period.

Find out how to repay an outstanding Community Crisis Loan

How to make a claim

To make a claim for a Community Crisis Payment you can either -

Complete the form online 

Please answer the questions in the form carefully and accurately as each application is checked and may be rejected if you do not meet basic qualifying conditions or have not fully completed the form. You may be notified by SMS text message if your application is rejected for this reason.

Apply for a Crisis Payment
  • telephone 01482 300 303
  • visit a Customer Service Centre
  • ask a Trusted Referrer to complete the application for you 

Find your nearest Customer Service Centre

Find out more about Trusted Referrers

How the payment is paid to you

  • PayPoint - money by unique code - a code will be sent by text or given in a letter that has to be collected by hand. This unique code can then be taken to a local PayPoint outlet along with proof of identification to be changed into cash

Find out where your nearest PayPoint outlet is

Automated payment (BACS) into a

  • bank
  • building society
  • other account you give us details of

You can use the following types of accounts - 

  • an account in your name
  • joint names that is suitable for BACs payments
  • someone else’s account, as long as you have the person’s permission for this and it is suitable for BACs payments
  • an appointee’s or a legal representative’s account, that is in their name, when they are acting on your behalf

What to do if you disagree with our decision

First review

If you disagree with a decision you must contact us within 48 hours of the date of the decision and tell us why you disagree with it. This can be by telephone or writing.

The decision is looked at again by a different officer to the one who made the original decision, they then contact you to let you know the outcome. This may initially be by telephone but you receive a written notification about all review decisions.

On first review send your request to - 
FAO Local Assistance Team
Freepost RSJC-KKBE-ABXZ
Hull City Council
PO Box 15
Hull
HU1 2AB

Second review

If you disagree with the outcome of the first review you can ask for a second review by an officer of our revenues and benefits adjudication team.

For a second decision your request must be received within 48 hours of the date of the first review decision. You can do this by telephone or in writing and you must tell us what it is you disagree with.

The adjudication officer reviews the decision again and contacts you to let you know the outcome. This may initially be by telephone but you receive a written notification about all review decisions.

On second review send your request to - 
FAO Revenues and Benefits Adjudication Team
Freepost RSJC-KKBE-ABXZ
Hull City Council
PO Box 15
Hull
HU1 2AB

More information and advice.

Citizens Advice

Citizens Advice offers free, confidential and impartial advice. Covering a range of issues regarding -

  • general areas of law
  • specialist advice and support on Welfare and Benefits

You can either ring 01482 300 303 to ask for an appointment or visit the Wilson Centre Customer Service Centre to attend a drop in.

Access more information Citizens Advice

Department for Work and Pensions 

The Department for Work and Pensions (DWP) may be able to provide financial help depending on your circumstances. They offer -

  • budgeting loans
  • short term benefit advances
  • hardship payments

Access DWP for further information

If you would like to know how much benefit you may be able to receive or help with budgeting, visit our benefit calculator and budgeting tools -

Benefits calculator
Budgeting tool

Related content

  • Local housing allowance (LHA)
  • Benefit calculator
  • Council Tax exemptions
  • Third parties and appointees
  • Discretionary Housing Payment
  • Access your housing benefit account
  • Benefit supporting proofs
  • Paying housing benefit overpayments
  • Temporary absence for benefit claims
  • Benefit cap and social sector size criteria

Other Links

  • DWP
  • PayPoint
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