How to report a problem
If you have a complaint regarding tree root related subsidence damage from street trees or any other council owned trees please contact us on 01482 300 300 or email us email@example.com.
We will ask you for as much information as possible –
- an accurate location including -
- a street name
- an adjacent house number
- a shop name
- a nearby lamp post number
- the date the damage started or was first noticed
- a description of the damage, preferably with photographs
- copies of all relevant reports and monitoring data
The location will then be inspected and where repairs are necessary the tree or hedge will be cut back.
If the building is insured we would advise you to contact the insurance company to discuss the damage and if appropriate they will arrange for a professional to carry out further investigations.
If a tree or hedge is obscuring a road traffic sign please let us know immediately by calling 01482 300 300.
The following applies to trees owned by us -
We will investigate the following -
- trees touching a private property including house and garage
We will not prune or fell the following -
- trees overhanging a property
- tree roots affecting drains
- due to sap from trees
- trees blocking natural light
- trees blocking views
- due to blossom from trees
- because of wildlife and insects in trees
- trees blocking satellite television dishes
- due to bird droppings from trees
- trees blocking security cameras
- because of leaves falling from trees
- trees obscuring solar panels
- trees causing interference with telephone wires
- trees considered to large
- because of falling fruit, berries and nuts from trees
We will only take action on the above if ordered to do so by a court of law.
Vandalism to Trees
We will investigate reports of vandalism and use enforcement to prosecute. Vandalism includes damage of newly planted trees and any unauthorised pruning, felling or similar work to mature trees.
If you see someone who may be removing trees without consent please report this to us on 01482 300 300 or via email firstname.lastname@example.org.
Bees are protected species and advice should be taken before considering their removal. We would recommend that you contact a pest control specialist. Please note that you may be charged a fee to remove bees.