Performance focus
You can read our quarterly newsletters to tenants. As well as lots of news and useful information you can see how we are performing.
The Regulator of Social Housing now requires us to provide them with figures against 22 indicators by June each year. These are called Tenant Satisfaction Measures (TSMs). The first 10 of these come from the STAR satisfaction survey which we carry out each autumn.
| TP Code | TP description | 2022/23 | 2023/24 |
|---|---|---|---|
| TP01 | Overall satisfaction | 77.30% | 70.80% |
| TP02 | Satisfaction with repairs | 74.00% | 76.40% |
| TP03 | Satisfaction with time taken to complete most recent repair | 80.20% | 72.50% |
| TP04 | Satisfaction that the home is well maintained | 78.10% | 72.90% |
| TP05 | Satisfaction that the home is safe | 78.10% | 75.20% |
| TP06 | Satisfaction that the landlord listens to tenant views and acts upon them | 61.30% | 59.50% |
| TP07 | Satisfaction that the landlord keeps tenants informed about things that matter to them | 69.90% | 65.30% |
| TP08 | Agreement that the landlord treats tenants fairly and with respect | 78.80% | 73.60% |
| TP09 | Satisfaction with the landlord’s approach to handling complaints | 55.00% | 38.60% |
| TP10 | Satisfaction that the landlord keeps communal areas clean and well maintained | 64.80% | 64.70% |
| TP11 | Satisfaction that the landlord makes a positive contribution to neighbourhoods | No data | 54.90% |
| TP12 | Satisfaction with the landlord’s approach to handling anti-social behaviour | 50.40% | 52.30% |