Access to our library services will be limited as a result of the necessary changes and measures that have been introduced as a result of COVID-19.
Bus passes and rail card services will be available by appointment.
You can call 01482 210 000 to make an appointment.
You can also drop into one of our libraries however, if you do not have an appointment you may have to wait or be asked to return at a later time.
The libraries offering bus passes and rail card services are -
- Hull Central Library on Albion Street
- Avenues Library on Chanterlands Avenue
- Bransholme Library at North Point Shopping Centre
- East Park Library in the pavilion, East Park
- Fred Moore Library on Wold Road
- Greenwood Avenue Library on Greenwood Avenue
- Ings Library on Savoy Road
- Western Library on the Boulevard
A disability +C bus pass is intended for use by anyone who cannot use public transport alone. This pass will allow the holder to travel with a companion (who must not be accompanying the person as a part of their paid employment) free of charge. This pass is not available for children aged under 11 as children under this age will normally be accompanied by an adult.
The pass will be valid in Hull at any time but can also be used in the following local authority areas after 9.30am on weekdays -
- East Riding of Yorkshire Council
- West Yorkshire PTE
- South Yorkshire PTE
- North Lincolnshire Council
- North Yorkshire County Council
- North East Lincolnshire Council
- City of York Council
To be eligible for a +C bus pass you must be -
- a resident of Hull
and
- have a medical professional provide written evidence (print and complete Disability Travel Request + C) of the reason why you are unable to travel alone (please note you maybe charged for this service by your doctor)
You must also have one of the following -
- in receipt of Personal Independence Payment (PIP)and awarded 8 points or more in either Section 12 Moving Around or Section 7 Communication Verbally
- in receipt of Higher Rate Mobility component of Disability Living Allowance (DLA)
- exempt from driving due to medical reasons (not persistent use of drugs or alcohol)
- a holder of a Blue Badge ane a holder of a Disabled Bus Pass
- in receipt of War Pensioner's Mobility Supplement
- the owner of a registered HCC Social Services card in one of the following categories -
- Yellow or orange - Sight impaired or severely sight impaired (previously referred to as partially sighted and blind)
- White - Profoundly or severely deaf
- Grey - Without speech
- Blue - Limbless (no arms or legs or the long term loss of use of either arms or legs). A letter from the NHS Artificial Limb Unit is also acceptable proof of this
- Pink - Learning Disability
You must bring-
- a fully completed +C application form (available from issuing libraries)
- proof of residency (utility bill or bank statement)
- proof of disability dependent on eligibility
- DWP Benefit Letter
- recent letter from DVLA (D206 or D235)
- recent letter from Doctor stating entitlement to drive has been withdrawn or refused for medical reasons - be aware your GP may charge for this service
- blue badge or disability bus pass
- letter proving receipt of War Pension
- Social Services card of appropriate colour
There is no need to provide a passport photograph as your picture will be taken by the advisor at the library. You will not receive your pass on the same day. An advisor will order your pass and you will receive it via post after five working days.
Bus pass hot listing
We'll electronically cancel your bus pass and 'hotlist' it if it's no longer valid for travel.
There are a number of reasons why a bus pass may be cancelled:
- if you've previously reported your pass as lost or stolen and it has been replaced - make sure you use only your most recent pass and destroy any older ones
- if we've contacted you requesting proof of continued eligibility and you've not provided it
- if your pass has been used inappropriately, for example by a family member or friend
If a hot listed pass is presented for travel, it will be rejected by the pass reader as it's not a valid card. You'll be asked to pay the fare for your journey and will have to hand over your bus pass, to be returned to us. This is to reduce the number of cancelled passes in circulation.
If you believe you are still eligible for free travel, please contact the Concessionary Bus Passes Team as soon as possible.
You'll need to pay for travel until you receive your replacement bus pass.
