Gas servicing and safety information

Carbon monoxide poisoning

Carbon monoxide is a poisonous gas, which has no -

  • colour
  • taste
  • smell

Faulty gas appliances could cause carbon monoxide poisoning.

We have a legal landlord duty to install a carbon monoxide detector in every room of your home where there is a gas appliance. This excludes a gas cooker appliance. These detectors are battery-operated and have a 10-year lifespan. We are responsible for future maintenance and changing batteries. You will be contacted when contractors are ready to install in your home. All work will have been completed by the end of October 2023.

Symptoms include -

  • fatigue
  • headaches
  • flu like symptoms such as nausea
  • chest pains
  • dizziness
  • sickness
  • diarrhoea
  • stomach pains

If anyone in your home has any of these symptoms while a gas appliance is being used, stop using the appliance. Do not use it until it has been checked. Seek medical advice immediately.

Carbon monoxide detectors

Carbon monoxide detectors are being fitted in all council housing. These are a legal requirement. The detectors are being fitted in every room where there is a gas appliance. This excludes a gas cooker appliance. The installation is taking place at the same time as the annual gas service. The detectors are battery-operated with a life span of 10 years. It will be our responsibility to change the batteries in the future.

Some customers are being sent a reminder letter in the next few days. This is to advise that KWL have visited them to install the detector, but have been unable to complete this work due to no access. The letter asks the customer to contact KWL direct on 07718 248506 to arrange an appointment.