Skip to main content
Home
myAccount
My Hull Maps
Accessibility tools
Payment system downtime
Right to Buy applications
myAccount unavailable 29 June 1pm to 5pm
The Household Support Fund
Payment system downtime
Right to Buy applications
myAccount unavailable 29 June 1pm to 5pm
The Household Support Fund

Adult social care feedback

Home / Support for adults / Carers / Adult social care feedback

Your feedback

If you are unhappy with your experience of adult social care it is important that you tell us. It gives us the opportunity to put it right and to make sure our systems are improved.

If you are unhappy with a service you receive from a support or care provider, including a care home, a day care provider or home care agency we would encourage you to talk to them directly in the first instance. If you do not feel able to do this, are unhappy with their response or would prefer to talk to us about it you can contact us by - 

  • completing the online form
  • calling our Contact Centre on 01482 300 300
  • in writing to -

Contact Co-ordinator
​​​​Adult Social Care
​​​​Strategic Service Development Team
​​​​Warehouse 8
​​​​Guildhall Road
​​​​Hull
​​​​HU1 1HJ

Give us your feedback

We aim to handle all feedback as quickly and informally as possible. When you contact us we will need to know what happened and what you think could be done to put things right. Most of the feedback we receive are resolved informally by discussing the problem with a member of staff.

If you are able to talk to the managers who deliver your service, this is often the quickest and best way to get a problem resolved. The managers and staff work hard to ensure issues are responded to quickly and resolved at this stage wherever possible.

We hope we can work with you to resolve your feedback, but it you are not satisfied with the outcome following the investigation you may wish to contact the Local Government and Social Care Ombudsman.

Access the Local Government and Social Care Ombudsman.

You can also contact the Care Quality Commission if you have any general concerns about the standard of care provided.

Access the Care Quality Commission website to find out more.

Raising a complaint

When a complaint is received we will - 

  • acknowledge receipt of the feedback within three working days of this contact with us. We aim to settle your concern during this initial contact wherever possible
  • if we are unable to resolve your concern during this initial contact we will undertake an investigation. We will inform you in writing of the outcome of the investigation within 20 working days of this contact
  • if you are unhappy with the outcome you have the right to appeal through the service area appeal process

We hope we can work with you to resolve your concern, but if you are not satisfied with the outcome following your appeal you may wish to contact the Local Government and Social Care Ombudsman.

Access the Local Government Ombudsman website to find out more

Related content

  • Connect to Support
  • Worried about an adult
  • Hull Safeguarding Adults Partnership Board
  • Care Quality Commission ratings
  • Stay independent
  • Blue badge
  • Area action plan
  • Physical difficulties in your home
  • Adapted home applications
  • Adult social care assessment eligibility of need

Other Links

  • Care Quality Commission
  • Local Government Ombudsman

Comment on this page

Help us to improve this page by telling us when something isn’t right such as incorrect content or a link not working. Please don't include any personal or financial information, for example your contact details or credit card number. We are unable to respond directly to feedback form submissions. You can also get in touch with us by following these links -

Contact us – for general enquiries
Satisfaction – to tell us about your website experience
Feedback – for compliments, comments, concerns or complaints

Feedback on this page

Visit Hull logo

Most Popular

  • Bid for a home
  • Contact us
  • Ways to pay your Council Tax
  • School holidays and term dates
  • My Council Tax account

Contact Us

Make an enquiry about council services.

Contact Us

Connect with us

  • Twitter
  • YouTube
  • Facebook
  • Flickr

Sign up to our eNewsletter

  • Web satisfaction survey
  • Terms and disclaimer
  • Privacy notice
  • Cookies
  • Accessibility
  • Web help
© Hull City Council 2022