Access to our library services will be limited as a result of the necessary changes and measures that have been introduced as a result of COVID-19.
Bus passes and rail card services will be available by appointment.
You can call 01482 210 000 to make an appointment.
You can also drop into one of our libraries however, if you do not have an appointment you may have to wait or be asked to return at a later time.
The libraries offering bus passes and rail card services are -
- Hull Central Library on Albion Street
- Avenues Library on Chanterlands Avenue
- Bransholme Library at North Point Shopping Centre
- East Park Library in the pavilion, East Park
- Fred Moore Library on Wold Road
- Greenwood Avenue Library on Greenwood Avenue
- Ings Library on Savoy Road
- Western Library on the Boulevard
You can apply for a disability railcard if you are a Hull resident, hold a disability bus pass issued by us and are registered with social services with one of the following coloured registration cards -
- severely sight impaired (blind) - yellow card (If you are sight impaired you are not eligible).
- profoundly or severely deaf - white card (if your card ends with HH then you are not eligible for a disability rail card).
- limbless or long term loss of use of both arms - blue card or letter from NHS limbless unit
- learning disability - pink card
- without speech - grey card
If you have a green, purple, or any other coloured social services card you are not entitled to a disability railcard.
You need to provide -
- a completed application form available from an issuing library
- an eligible social services registration card
- a disability bus pass
Find out more about disability bus passes
What happens next
Your railcard is posted out to your address by the railcard company.
Use of disability railcards
You can use a disability railcard on Northern Rail train services from Hull, after 9.30am Monday to Friday, into all -
- East Riding of Yorkshire stations
- Scarborough
- York
and all day -
- Saturday
- Sunday
- bank holidays
Make sure you have your railcard with you onboard the train to show the conductor.
Renewals
If your disability railcard is about to expire you can visit one of the issuing libraries up to 10 working days before the date of expiry to apply for your renewal.
In order for your renewal to be processed you will need to -
- fill in the application form
- provide proof of residency
- provide proof of disability
Lost or stolen railcard
If your disability railcard becomes lost or stolen visit one of the issuing libraries as soon as possible for a replacement. For a replacement you need to provide proof of identity but you do not need to provide proof of residency or disability if these details have not changed.
Rail card hot listing
We will electronically cancel your rail card and 'hotlist' it if its no longer valid for travel.
There are a number of reasons why a rail card may be cancelled -
- if you've previously reported your rail card as lost or stolen and it has been replaced - make sure you use your most recent rail card and destroy any older ones
- if we've contacted you requesting proof of continued eligibility and you've not provided it
- if your rail card has been used inappropriately, for example by a family member of friend
If a hot listed rail card is presented for travel, it will be rejected by the card reader as it's not a valid card. You'll be asked to pay the fare for your journey and will have to hand over your rail card, to be returned to us. This is to reduce the number of cancelled rail cards in circulation.
If you believe you are still eligible for free travel, please contact the Disability Railcard Team as soon as possible.
You'll need to pay for travel until you receive your replacement rail card.
