Bus passes and rail card services will be available by appointment.
You can call 01482 210 000 to make an appointment.
You can also drop into one of our libraries however, if you do not have an appointment you may have to wait or be asked to return at a later time.
The libraries offering bus passes and rail card services are -
- Hull Central Library on Albion Street
- Avenues Library on Chanterlands Avenue
- Bransholme Library at North Point Shopping Centre
- East Park Library in the pavilion, East Park
- Fred Moore Library on Wold Road
- Gipsyville Library
- Greenwood Avenue Library on Greenwood Avenue
- Ings Library on Savoy Road
- Longhill Library
- Western Library on the Boulevard
If you live in England and are of a pensionable age, you are entitled to a bus pass giving free travel on local buses anywhere in England. Use the link below to find out when you'll be eligible.
Access GOV.UK to find out your pensionable age
The age you become eligible is tied to changes in the state pension age for women. This affects both men and women.
Journeys must start from 9.30am and until 11pm Monday to Friday. Saturday, Sunday and all bank holidays the pass is valid all day.
We have funded an addition to this scheme permitting residents of Hull to use their bus pass anytime of the day for journeys starting within the city boundary.
How to apply -
In every case you should receive your bus pass in the post within five working days.
You will need to bring -
- proof of residency, such as a -
- council tax bill (dated within the last 12 months)
- utility bill
- bank statement (dated within the last three months)
- proof of age, such as a -
- valid passport
- birth certificate
- marriage certificate
- driving licence
- if you are from an EU member state and are a permanent resident of Hull, you also need to provide proof of nationality and permanent residency in Hull
- if you are a non EU resident, you need to provide a letter from the Home Office that proves you have been granted -
- permanent UK residency
- indefinite leave to remain
- indefinite leave to enter
- biometric residents permit
You do not need to provide a photograph as this is taken at the library.
If your bus pass is about to expire you can visit one of the issuing libraries up to 10 working days before the date of expiry to apply for your renewal. You need to provide proof of residency for the renewal to be processed.
Lost or stolen bus passes
If your bus pass becomes lost or stolen visit one of the issuing libraries as soon as possible for a replacement. You need to provide proof of residency for the replacement to be processed.
Cancel a bus pass
If you have a bus pass that is no longer needed you need to cut it up and place in a waste bin. You do not need to notify us
Conditions of use
All travel passes including your disability railcard also have the following conditions of use -
- concessionary travel passes are only available to people who have their only or main residence in Hull
- the travel pass is not transferable and may only be used by the person it is issued to
- possession of a travel pass does not guarantee any person the right to a place or seat on any particular passenger service vehicle
- all passengers travelling at concessionary fares are subject to the conditions of the operators. They may be asked to show proof of eligibility at any time on a journey
- we accept no liability for any loss, injury or inconvenience incurred as a result of using a travel pass
Travel passes are not valid on services on which the majority of seats can be reserved in advance of travel -
- that do not run for a period of at least six consecutive weeks
- that are operated primarily for their historical interest or for tourism
- rail replacement services
- services where the fare charged by the operator has a special amenity element