Help getting online

We provide support across the city and work with local organisations and partners to help users get online.

Customer service centres

Our Customer service centres provide self-service options that allow visitors to access online portals and submit proofs to support any online applications or information requested by a member of the council.

There are three Customer service centres in Hull, these are located at -

Local libraries

Anyone can use our libraries. There are 12 across Hull that provide opportunities to -

  • use computing equipment
  • access free internet
  • print information from the internet, such as documents and forms

To access any library service, you first need to register your details.

Community centres

Our community centre website provides information for those centres that provide access to computers and the internet.

Keyboard

Experiencing an issue

If you are unsure of how to use our websites, portals and apps, we have resources that can help.

Troubleshooting