Troubleshooting portals
Users unable to sign in
If you are experiencing difficulties accessing online portals, we recommend to -
- check you have registered to the online portal as instructed
- make sure you have confirmed your account through the verification email sent following registration, this may go into your junk mail
- doublecheck your email address and password are correct
- ensure that caps lock is not turned on
- reset your password
- use information available on the portal to resolve the issue
Certain actions on the portal are not working
Some actions on the portal may cause pop-ups to occur. If you have blocked pop-ups, it may affect your ability to complete tasks or view information.
When pop-ups are blocked, normally a notification will appear at the top of the window to say a pop-up has been blocked. Clicking on this will give you the option to allow pop-ups for the portal.
A form not sending
If you are having problems submitting a form, make sure to -
- check all required boxes are filled in
- look for any error messages which identifies the issue
- use a different browser or device to check if the issue reoccurs
