Troubleshooting

myHousing Hull app

If you are having trouble logging into your myHousing Hull app account, it could be because you -

• have not created a new account for the new portal. Your old My Housing Online details will not work on our new portal. Use the link below to find out how to create an account
• are using the details for one of our other portals such as myAccount. They all need separate accounts. myAccount is used for other services such as waste and highways

If you are still having trouble signing in, email us at info@hullcc.gov.uk. You need to provide your -

• name
• address
• reference number

More information on how to register for the myHousing Hull app is available.

If you're having trouble getting push notifications to work, try the steps below.

Check that notifications are turned on

To receive notifications, the app needs permission on your device. The exact steps may vary depending on your phone or tablet, but the instructions below should help.

Make sure the app is already installed.

Android

1. go to settings
2. select apps and notifications
3. choose the relevant app
4. select notifications
5. make sure 'allow notifications' is turned on

Apple (iPhone or iPad)

1. go to settings
2. select apps
3. choose relevant app
4. select notifications
5. make sure 'allow notifications' is turned on

Reinstall the app

Reinstalling the app can sometimes fix the problem.

Hull City Council app

Android

1. go to settings
2. select apps and notifications
3. choose Hull City Council
4. select 'uninstall'
5. open the link you were sent previously and follow the steps to download the app again

Apple (iPhone or iPad)

1. find the app on your home screen
2. press and hold the app icon
3. tap 'delete bookmark'
4. open the link you were sent previously and follow the steps to download the app again

myHousing Hull app

Android

1. go to settings
2. select apps and notifications
3. choose Hull City Council
4. select 'uninstall'
5. go to the Play Store
6. search myHousing Hull
7. select install

Apple (iPhone or iPad)

1. find the app on your home screen
2. press and hold the app icon
3. select 'remove app'
4. go to the App Store
5. search myHousing Hull
6. select install