Response times for Housing Benefit
| Emails recevied from our call centre | We aim to reply within 5 working days |
|---|---|
| Service requests | We aim to call back within 5 working days |
| New claim | We aim to process fully evidenced claims within an average of 28 working days |
| Changes in circumstances | We aim to process changes within an average of 18 working days |
| Discretionary Housing Payment | We aim to assess these within an average of 28 working days |
| Reviews |
We aim to assess reviews within an average of 14 working days |
| Complaints | We aim to acknowledge and record your complaint within 5 working days of receipt |