Revenues and benefits customer service standards

Corporate sundry debt

• Invoices shall be issued daily as soon as reasonably practicable
• Recovery shall commence in accordance with agreed recovery paths within an average of 5 working days or as soon as reasonably practicable

Debt recovery - credit notes and refunds

• Credit notes shall be issued within 5 working days of the calculation of the credit or as soon as reasonably practicable
• Refunds shall be issued within 10 working days or as soon as reasonably practicable

Parking warrant enforcement with commercial rents

• Warrants shall be issued to the external agent within 10 working days of receipt of the warrant from TEC or as soon as reasonably practicable
• Enforcement of the warrant shall commence in accordance with the agreed recovery path within 15 working days or as soon as practicable
• Enforcement Agent performance is monitored every month for performance, and quarterly liaison meetings

Council mortgage - reconciliation

• Reconciliation of residual mortgage payments in accordance with S151 controls and financial practices every month and annually