Revenues and benefits customer service standards

Response times for Sundry debt

Sundry debt
Corporate sundry debt Invoices shall be issued Daily or as soon as reasonably practicable
Recovery shall commence in accordance with agreed recovery paths Within an average of 5 working days or as soon as reasonably practicable
Debt recovery - credit notes and refunds Credit notes shall be issued Within 5 working days or the calculation of the credit or as soon as reaonsably practicable
Refunds shall be issued Within 10 working days or as soon as reasonably practicable
Parking warrant enforcement with commercial rents Warrants shall be issued to external agent Within 10 working days of receipt of warrant from TEC or as soon as reasonably practicable
Enforcement of warrant shall commence in accordance with agreed recovery path Within 15 working days or as soon as practicable
Enforcement Aggent performance monitored On a monthly basis for performance and quarterly liason meetings
Council mortgage - reconciliation Reconciliation of residual mortgage payments in accordance with S151 controls and financial practices On a monthly basis and annually