Revenues and benefits customer service standards

Response times to Business Rates

Due to major changes to Business Rates regulations set by the government, the Business Rates section is currently building new processes. We are awaiting final details from the government before the Service Standards can be put in place. We apologise for any inconvenience this may cause.

Bid
Emails recevied from the call centre We aim to reply within 5 working days
Service requests We aim to call back the customer within 5 working days