Response times for Council Tax
| Emails recevied from our call centre | We aim to reply within 10 working days |
|---|---|
| Service requests | We aim that the customer will receive a first call back within 10 working days |
| New occupiers | We aim to process occupier forms within 5 working days |
| Change to accounts | We aim to process changes or applications within 5 working days |
| Complaints | We aim to acknowledge and record your complaint within 5 working days of receipt |