Response times for Council Tax
Christmas response times
Due to the holiday period, delays in response times may be experienced due to high volumes of contact. We apologise in advance if we exceed any expected response time but rest assured, we are working hard to ensure all time scales are met and match our high standards of customer care.
If any time limit is exceeded, we aim to be up to date with our response times by the end of January.
If your query becomes urgent, please contact us at your earliest convenience for further advice.
Standard response times
| Emails received from our call centre | We aim to reply within 10 working days |
|---|---|
| Service requests | We aim that the customer will receive a first call back within 10 working days |
| New occupiers | We aim to process occupier forms within 5 working days |
| Change to accounts | We aim to process changes or applications within 5 working days |
| Complaints | We aim to acknowledge and record your complaint within 5 working days of receipt |