| Emails received from our call centre |
We aim to reply within 5 working days |
| Service requests |
We aim to ensure customers receive a first call back within 5 working days |
| New case crisis payment |
Aim to assess within an average of 2 working days |
| New case community support grant |
Aim to assess within an average of 14 working days |
| Reviews |
Aim to assess within an average of 7 working days |
| Complaints |
We aim to acknowledge and record your complaint within 5 working days of receipt |
| Free school meals |
Will be registered and processed in line with Census requirements |
