Response times for Local Assistance Scheme
| Emails recevied from our call centre | We aim to reply within 5 working days |
|---|---|
| Service requests | We aim to ensure customers receive a first call back within 5 working days |
| New case crisis payment | Aim to assess within an average of 2 working days |
| New case community support grant | Aim to assess within an average of 14 working days |
| Reviews | Aim to assess within an average of 7 working days |
| Complaints |
We aim to acknowledge and record your complaint within 5 working days of receipt |
| Free school meals | Will be registered and processed in line with Census requirements |