Customer feedback and complaints

Through our feedback scheme you can -

  • compliment us - we are always pleased to know that we are providing a good service or that our staff are doing a good job. It helps us to know we are developing services in the right way
  • provide your suggestions. Let us know if you have an idea that would help us improve the way we do things
  • make complaints. Express dissatisfaction with any of our services either provided by us, our partners, or a contractor
    • you can make a complaint about any service provided by the council or a contractor working on our behalf. This includes complaints about the actions and behaviour of the people delivering the service
    • complaints about council staff misconduct may be dealt with under the staff disciplinary procedure. The complaint will be investigated. For confidentiality reasons, the details of disciplinary proceedings will not be shared with the complainant

Find out about providing feedback for the following service areas -

For any other service area complete the form below -

Give us your feedback (opens in a new window)

More information is available about what happens to your feedback after it is submitted to us.

You can also view and download our complaint statistics. This data includes all feedback and complaints received by the council. It excludes Children’s Statutory Complaints.