All customers will receive an annual, up to date, notification letter at the council’s financial year end.
Whenever a change has been processed, a letter is sent to you detailing –
- the information used in the assessment of that change
- what the new Housing Benefit award is
- any under or over payment created if applicable
Council Tax Reduction
From the 1 April 2023, whenever a change has been processed, you will only receive a new Council Tax Bill stating what balance is outstanding and what the payments due have changed to.
To see the details of the change calculation you can access My Revenue and Benefits online portal and choose to either sign in or register.