Paying for adult social care

Online

To pay your care charges online, use the button below. You will need your 10 digit reference number, which will either start with a 2, or start with a 6 or 7. The number your reference starts with, will determine which below button you will need to use. You can find this number on the front of your statement.

References starting with a 2

Pay your Adult Social Care statement (opens in new window)

References starting with a 6 or 7

Pay your Adult Social Care invoice (opens in new window)

Direct debit

We can set up regular payments from your bank or building society account on your behalf. You just need to complete and return our Direct Debit mandate. You can choose to pay on either the 1, 7, 14, 21 or 28 of each month. This will be the date that your payment will be withdrawn from your bank account.

Post your completed direct debit mandate to -

Hull City Council
ASC Income and Payments team
Freepost RSJC-KKBE-ABXZ
PO Box 15
Hull
HU1 2AB

Telephone 24/7

You can pay anytime by automated telephone payment on 01482 300 300 (select option one).

Our contact centre staff are also available to take payments -

• Monday to Friday, 8am to 7pm
• Saturdays, 9am to 1pm

You will need your -

• 10-digit finance reference number, (this starts with a 2 and is on the front of your statement) and
• debit or credit card

Transfers and Standing Orders

You can transfer a one-off payment or set up regular payments from your bank or building society. Our bank details are -

• NatWest Bank PLC
• Sort code - 56 00 06
• Account number - 03889149
• you will need to quote your 10-digit reference number starting with a 2 on the front of your statement

PayPoint, Payzone outlets or Post Office

Take your finance statement and payment to a cashier, stating how much you want to pay.

A list of all PayPoint and Payzone outlets is available. PayPoint and Payzone accept cash only

Post Office accepts -

• cash
• debit cards
• cheques

If you are paying at the Post Office by cheque, please make it payable to 'Post Office Ltd'. The cashier will process your payment and give you a paper receipt, please keep this. 

By post

Make your cheque or postal order payable to - Kingston upon Hull City Council - and on the back, write your 10 digit reference number, starting with a 2 that can be found on the front of your statement. Send it to -

PO Box 15
Guildhall Road
Hull
HU1 2AB

Debit and credit cards

We accept the following debit and credit cards -

• Visa
• Visa Debit
• Visa Electron
• Mastercard
• Maestro

We do not accept American Express.