Paying for adult social care

Online

To pay your care charges online, use the button below. You will need your 10 digit reference number, which starts with a 6 or 7. You can find this number on the front of your invoice.

Pay your Adult Social Care Invoice (opens in new window)

Direct debit

We can set up regular payments from your bank or building society account on your behalf. You just need to complete and return our Direct Debit mandate. You can choose to pay on either the 1, 7, 14, 21 or 28 of each month. This will be the date that your payment will be withdrawn from your bank account.

Post your completed direct debit mandate to -

Hull City Council
ASC Income and Payments team
Freepost RSJC-KKBE-ABXZ
PO Box 15
Hull
HU1 2AB

Telephone 24/7

You can pay anytime by automated telephone payment on 01482 300 300 (select option one).

Our contact centre staff are also available to take payments -

• Monday to Friday, 8am to 7pm
• Saturdays, 9am to 1pm

You will need your -

• 10-digit finance reference number, (this starts with a 6 or 7 and is on the front of your invoice) and
• debit or credit card

Transfers and Standing Orders

You can transfer a one-off payment or set up regular payments from your bank or building society. Our bank details are -

• NatWest Bank PLC
• Sort code - 56 00 06
• Account number - 03889149
• you will need to quote your 10-digit invoice number starting with a 6 or 7 on the front of your invoice.

By post

Make your cheque or postal order payable to - Kingston upon Hull City Council - and write your 10 digit reference number on the back. Send it to -

PO Box 15
Guildhall Road
Hull
HU1 2AB

Debit and credit cards

We accept the following debit and credit cards -

• Visa
• Visa Debit
• Visa Electron
• Mastercard
• Maestro

We do not accept American Express.