Applying for a disability bus pass
'My Bus Pass' portal is available to use at any time.
Using the portal provides a faster response and ensures new passes are usually received in 5 working days.
You will be need to upload proof of -
- address
- age
- disability
You will need to provide -
- a passport style photo
- an email address
Access the My Bus Pass Portal (opens in a new window)
For those unable to use the My Bus Pass portal, bus passes can be applied for by appointment at a library.
To make an appointment call 01482 210 000.
If you go to a library without an appointment you may have to wait or be asked to return later.
The libraries offering bus passes are -
- Hull Central Library on Albion Street
- Avenues Library on Chanterlands Avenue
- Bransholme Library at North Point Shopping Centre
- East Park Library in the pavilion, East Park
- Fred Moore Library on Wold Road
- Gipsyville Library on Hessle High Road
- Greenwood Avenue Library on Greenwood Avenue
- Ings Library on Savoy Road
- Longhill Library on Shannon Road
- Western Library on the Boulevard
Renewals with My Bus Pass portal
You can apply for a renewal on My Bus Pass Portal up to 6 weeks before the expiry date on your current pass. You will receive the new bus pass 2 weeks before the expiry date on your current pass.
If you apply within 2 weeks of your expiry date you will receive the replacement within 5 working days of the application being received.
Renewals at a library
If your bus pass is about to expire, you can visit one of the issuing libraries up to 10 working days before the date of expiry to apply for your renewal. You need to provide proof of residency and disability for the renewal to be processed.
Replacement pass with My Bus Pass portal
If your pass is lost, stolen, or damaged, you can request a replacement pass on My Bus Pass portal. After applying you will receive an email with a login reference number to make a payment of £7 on the portal. You will receive the replacement within 5 working days of the payment being made.
Replacement pass at a library
If your bus pass is lost, stolen, or damaged, visit one of the issuing libraries as soon as possible for an advisor to raise the request on your behalf. You do not need to complete another application form.
Due to the high volume of replacements issued each year and to avoid the potential for abuse of concessionary passes, the council has introduced a charge of £7 for replacing a bus pass.
Cancel a bus pass
Bus passes that are no longer needed can be cut up and disposed of. You do not need to notify us.