Customer Feedback Report - November 2025
| Feedback cases | 382 |
|---|---|
| Feedback cases completed | 364 |
| % of feedback cases completed on time | 88.74% |
| Completed within the timeframe | 323 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 286 | 22 |
| Compliment | 27 | 2 |
| Suggestion | 26 | 1 |
| Final decision | Percentage |
|---|---|
| Upheld | 43.58% |
| Not upheld | 26.48% |
| Upheld in part | 25.29% |
| Withdrawn | 4.67% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 140 | 13 | 1 |
| Waste Management, Security, and Council Assets | 80 | 5 | 11 |
| Highways, Transport, and Parking | 22 | 0 | 10 |
| Customer Services, Legal, and Equalities | 10 | 5 | 0 |
| Hull Culture and Leisure | 13 | 3 | 1 |
| Children and Family Services | 15 | 0 | 1 |
| Benefits and Council Finance | 15 | 0 | 0 |
| Public Health and Protection | 7 | 1 | 3 |
| Adult Social Care | 2 | 2 | 0 |
| Regeneration and Planning | 4 | 0 | 0 |