Customer Feedback Report - October 2025
| Feedback cases | 486 |
|---|---|
| Feedback cases completed | 459 |
| % of feedback cases completed on time | 86.71% |
| Completed within the timeframe | 398 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 320 | 41 |
| Compliment | 67 | 0 |
| Suggestion | 29 | 2 |
| Final decision | Percentage |
|---|---|
| Upheld | 48.65% |
| Not upheld | 25.34% |
| Upheld in part | 22.3% |
| Withdrawn | 3.72% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 145 | 37 | 9 |
| Waste Management, Security, and Council Assets | 98 | 5 | 4 |
| Highways, Transport, and Parking | 20 | 0 | 7 |
| Customer Services, Legal, and Equalities | 9 | 13 | 1 |
| Hull Culture and Leisure | 27 | 11 | 4 |
| Children and Family Services | 30 | 0 | 0 |
| Benefits and Council Finance | 14 | 0 | 0 |
| Public Health and Protection | 7 | 0 | 1 |
| Adult Social Care | 6 | 0 | 2 |
| Regeneration and Planning | 3 | 1 | 3 |