Customer Feedback Report - August 2025
| Feedback cases | 403 |
|---|---|
| Feedback cases completed | 386 |
| % of feedback cases completed on time | 83.42% |
| Completed within the timeframe | 322 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 222 | 28 |
| Compliment | 61 | 0 |
| Suggestion | 39 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 46.76% |
| Not upheld | 30.56% |
| Upheld in part | 18.52% |
| Withdrawn | 4.17% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 123 | 40 | 2 |
| Waste Management, Security, and Council Assets | 77 | 8 | 12 |
| Highways, Transport, and Parking | 25 | 1 | 6 |
| Customer Services, Legal, and Equalities | 10 | 8 | 0 |
| Hull Culture and Leisure | 6 | 4 | 9 |
| Children and Family Services | 17 | 0 | 0 |
| Benefits and Council Finance | 15 | 0 | 1 |
| Public Health and Protection | 9 | 0 | 5 |
| Adult Social Care | 4 | 0 | 1 |
| Regeneration and Planning | 0 | 0 | 1 |