Customer Feedback Report - January 2025
| Feedback cases | 246 |
|---|---|
| Feedback cases completed | 311 |
| % of feedback cases completed on time | 91.54% |
| Completed within the timeframe | 303 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 244 | 16 |
| Compliment | 31 | 1 |
| Suggestion | 27 | 1 |
| Concern | 1 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 39.72% |
| Not upheld | 25.87% |
| Upheld in part | 28.36% |
| Withdrawn | 4.48% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 108 | 19 | 1 | 3 |
| Waste Management, Security, and Council Assets | 77 | 6 | 0 | 17 |
| Children and Family Services | 22 | 0 | 0 | 0 |
| Highways, Transport, and Parking | 14 | 0 | 0 | 4 |
| Customer Services, Legal, and Equalities | 13 | 5 | 0 | 0 |
| Benefits and Council Finance | 18 | 0 | 0 | 1 |
| Adult Social Care | 11 | 2 | 0 | 0 |
| Public Health and Protection | 5 | 0 | 0 | 0 |
| Hull Culture and Leisure | 0 | 0 | 0 | 3 |
| Regeneration and Planning | 2 | 0 | 0 | 0 |