Customer Feedback Report - May 2025
| Feedback cases | 372 |
|---|---|
| Feedback cases completed | 345 |
| % of feedback cases completed on time | 90.14% |
| Completed within the timeframe | 311 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 238 | 25 |
| Compliment | 43 | 0 |
| Suggestion | 25 | 0 |
| Concern | 3 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 47.32% |
| Not upheld | 27.23% |
| Upheld in part | 21.43% |
| Withdrawn | 4.02% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 90 | 24 | 1 | 2 |
| Waste Management, Security, and Council Assets | 80 | 4 | 0 | 5 |
| Hull Culture and Leisure | 21 | 3 | 0 | 7 |
| Highways, Transport, and Parking | 22 | 1 | 2 | 5 |
| Customer Services, Legal, and Equalities | 16 | 6 | 0 | 3 |
| Children and Family Services | 21 | 1 | 0 | 0 |
| Benefits and Council Finance | 12 | 0 | 0 | 2 |
| Public Health and Protection | 9 | 1 | 0 | 0 |
| Adult Social Care | 1 | 0 | 0 | 0 |
| Regeneration and Planning | 0 | 0 | 0 | 1 |