Customer Feedback Report - February 2025
| Feedback cases | 377 |
|---|---|
| Feedback cases completed | 358 |
| % of feedback cases completed on time | 89.66% |
| Completed within the timeframe | 321 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 248 | 22 |
| Compliment | 40 | 0 |
| Suggestion | 28 | 1 |
| Concern | 4 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 39.72% |
| Not upheld | 31.31% |
| Upheld in part | 24.77% |
| Withdrawn | 4.21% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 111 | 25 | 2 | 6 |
| Waste Management, Security, and Council Assets | 64 | 3 | 1 | 4 |
| Children and Family Services | 36 | 0 | 0 | 0 |
| Customer Services, Legal, and Equalities | 21 | 8 | 0 | 2 |
| Highways, Transport, and Parking | 16 | 2 | 0 | 11 |
| Adult Social Care | 13 | 0 | 0 | 0 |
| Benefits and Council Finance | 12 | 0 | 0 | 0 |
| Public Health and Protection | 4 | 1 | 1 | 3 |
| Hull Culture and Leisure | 5 | 1 | 0 | 1 |
| Regeneration and Planning | 2 | 0 | 0 | 2 |