Customer Feedback Report - November 2024
| Feedback cases | 318 |
|---|---|
| Feedback cases completed | 308 |
| % of feedback cases completed on time | 92.21% |
| Completed within the timeframe | 284 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 225 | 24 |
| Compliment | 41 | 0 |
| Suggestion | 17 | 0 |
| Concern | 1 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 33.18% |
| Not upheld | 33.33% |
| Upheld in part | 22.75% |
| Withdrawn | 6.88% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 115 | 25 | 0 | 1 |
| Waste Management, Security, and Council Assets | 44 | 4 | 0 | 7 |
| Highways, Transport, and Parking | 23 | 3 | 1 | 3 |
| Customer Services, Legal, and Equalities | 16 | 8 | 0 | 3 |
| Children and Family Services | 23 | 0 | 0 | 0 |
| Benefits and Council Finance | 11 | 0 | 0 | 0 |
| Hull Culture and Leisure | 3 | 1 | 0 | 2 |
| Adult Social Care | 5 | 0 | 0 | 1 |
| Regeneration and Planning | 5 | 0 | 0 | 0 |
| Public Health and Protection | 4 | 0 | 0 | 0 |