Customer Feedback Report - September 2024
| Feedback cases | 342 |
|---|---|
| Feedback cases completed | 321 |
| % of feedback cases completed on time | 92.52% |
| Completed within the timeframe | 297 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 223 | 24 |
| Compliment | 43 | 0 |
| Suggestion | 26 | 0 |
| Concern | 4 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 41.60% |
| Not upheld | 29.41% |
| Upheld in part | 22.50% |
| Withdrawn | 5.80% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 85 | 34 | 3 | 9 |
| Waste Management, Security, and Council Assets | 72 | 4 | 0 | 6 |
| Highways, Transport, and Parking | 13 | 0 | 0 | 1 |
| Customer Services, Legal, and Equalities | 16 | 3 | 1 | 6 |
| Hull Culture and Leisure | 1 | 1 | 0 | 0 |
| Children and Family Services | 26 | 0 | 0 | 0 |
| Benefits and Council Finance | 23 | 0 | 0 | 1 |
| Public Health and Protection | 4 | 1 | 0 | 1 |
| Adult Social Care | 6 | 0 | 0 | 2 |
| Regeneration and Planning | 1 | 0 | 0 | 0 |