Customer Feedback Report - December 2024
| Feedback cases | 295 |
|---|---|
| Feedback cases completed | 281 |
| % of feedback cases completed on time | 88.97% |
| Completed within the timeframe | 250 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 190 | 27 |
| Compliment | 40 | 0 |
| Suggestion | 19 | 0 |
| Concern | 1 | 1 |
| Final decision | Percentage |
|---|---|
| Upheld | 45.61% |
| Not upheld | 23.39% |
| Upheld in part | 25.15% |
| Withdrawn | 5.85% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 100 | 28 | 0 | 4 |
| Waste Management, Security, and Council Assets | 57 | 5 | 1 | 7 |
| Children and Family Services | 18 | 0 | 0 | 0 |
| Highways, Transport, and Parking | 13 | 0 | 0 | 3 |
| Benefits and Council Finance | 13 | 2 | 0 | 0 |
| Customer Services, Legal, and Equalities | 3 | 4 | 1 | 4 |
| Adult Social Care | 8 | 1 | 0 | 1 |
| Public Health and Protection | 2 | 0 | 0 | 2 |
| Hull Culture and Leisure | 2 | 1 | 0 | 0 |
| Regeneration and Planning | 1 | 0 | 0 | 0 |