Customer Feedback Report - June 2025
| Feedback cases | 391 |
|---|---|
| Feedback cases completed | 374 |
| % of feedback cases completed on time | 86.90% |
| Completed within the timeframe | 325 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 239 | 21 |
| Compliment | 50 | 0 |
| Suggestion | 35 | 3 |
| Concern | 1 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 47.66% |
| Not upheld | 28.97% |
| Upheld in part | 20.56% |
| Withdrawn | 2.80% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 112 | 33 | 0 | 4 |
| Waste Management, Security, and Council Assets | 80 | 8 | 0 | 9 |
| Hull Culture and Leisure | 17 | 3 | 0 | 11 |
| Highways, Transport, and Parking | 15 | 0 | 1 | 11 |
| Customer Services, Legal, and Equalities | 20 | 5 | 0 | 1 |
| Benefits and Council Finance | 19 | 1 | 0 | 0 |
| Children and Family Services | 15 | 0 | 0 | 0 |
| Adult Social Care | 7 | 0 | 0 | 0 |
| Public Health and Protection | 0 | 1 | 0 | 0 |
| Regeneration and Planning | 0 | 1 | 0 | 0 |