Customer Feedback Report - October 2024
| Feedback cases | 335 |
|---|---|
| Feedback cases completed | 334 |
| % of feedback cases completed on time | 94.61% |
| Completed within the timeframe | 316 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 226 | 18 |
| Compliment | 59 | 0 |
| Suggestion | 29 | 0 |
| Concern | 2 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 34.30% |
| Not upheld | 37.50% |
| Upheld in part | 21.60% |
| Withdrawn | 5.80% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 99 | 42 | 2 | 9 |
| Waste Management, Security, and Council Assets | 63 | 6 | 0 | 7 |
| Customer Services, Legal, and Equalities | 20 | 7 | 0 | 3 |
| Highways, Transport, and Parking | 17 | 1 | 0 | 8 |
| Children and Family Services | 22 | 2 | 0 | 0 |
| Adult Social Care | 9 | 0 | 0 | 0 |
| Benefits and Council Finance | 7 | 0 | 0 | 0 |
| Public Health and Protection | 3 | 0 | 0 | 1 |
| Regeneration and Planning | 3 | 0 | 0 | 0 |
| Hull Culture and Leisure | 1 | 1 | 0 | 1 |