Customer Feedback Report - March 2025
| Feedback cases | 384 |
|---|---|
| Feedback cases completed | 360 |
| % of feedback cases completed on time | 90.28% |
| Completed within the timeframe | 325 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 217 | 22 |
| Compliment | 44 | 0 |
| Suggestion | 59 | 3 |
| Concern | 5 | 1 |
| Final decision | Percentage |
|---|---|
| Upheld | 31.58% |
| Not upheld | 43.56% |
| Upheld in part | 20.79% |
| Withdrawn | 4.46% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 89 | 28 | 3 | 3 |
| Waste Management, Security, and Council Assets | 50 | 6 | 1 | 12 |
| Hull Culture and Leisure | 24 | 5 | 0 | 9 |
| Highways, Transport, and Parking | 23 | 1 | 1 | 10 |
| Children and Family Services | 23 | 0 | 0 | 0 |
| Benefits and Council Finance | 17 | 0 | 1 | 4 |
| Customer Services, Legal, and Equalities | 12 | 4 | 0 | 3 |
| Regeneration and Planning | 1 | 0 | 0 | 17 |
| Public Health and Protection | 5 | 0 | 0 | 4 |
| Adult Social Care | 4 | 0 | 0 | 0 |