Customer Feedback Report - July 2025
| Feedback cases | 472 |
|---|---|
| Feedback cases completed | 455 |
| % of feedback cases completed on time | 86.37% |
| Completed within the timeframe | 393 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 287 | 35 |
| Compliment | 67 | 0 |
| Suggestion | 36 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 43.17% |
| Not upheld | 27.34% |
| Upheld in part | 24.82% |
| Withdrawn | 4.68% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 116 | 26 | 1 | 5 |
| Waste Management, Security, and Council Assets | 85 | 28 | 0 | 14 |
| Highways, Transport, and Parking | 24 | 2 | 1 | 11 |
| Children and Family Services | 33 | 2 | 0 | 0 |
| Customer Services, Legal, and Equalities | 21 | 8 | 0 | 2 |
| Hull Culture and Leisure | 25 | 2 | 0 | 3 |
| Benefits and Council Finance | 21 | 0 | 0 | 0 |
| Adult Social Care | 8 | 0 | 0 | 3 |
| Public Health and Protection | 8 | 0 | 0 | 1 |
| Regeneration and Planning | 4 | 0 | 0 | 0 |