Customer Feedback Report - September 2025
| Feedback cases | 401 |
|---|---|
| Feedback cases completed | 394 |
| % of feedback cases completed on time | 86.80% |
| Completed within the timeframe | 342 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 291 | 27 |
| Compliment | 43 | 0 |
| Suggestion | 35 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 50.6% |
| Not upheld | 26.29% |
| Upheld in part | 19.92% |
| Withdrawn | 3.19% |
| Department | Complaint | Compliment | Suggestion |
|---|---|---|---|
| Housing and Neighbourhood Services | 131 | 24 | 4 |
| Waste Management, Security, and Council Assets | 94 | 6 | 7 |
| Highways, Transport, and Parking | 18 | 3 | 11 |
| Customer Services, Legal, and Equalities | 11 | 9 | 2 |
| Hull Culture and Leisure | 12 | 1 | 8 |
| Children and Family Services | 26 | 0 | 0 |
| Benefits and Council Finance | 9 | 0 | 2 |
| Public Health and Protection | 7 | 0 | 0 |
| Adult Social Care | 9 | 0 | 0 |
| Regeneration and Planning | 1 | 0 | 1 |