Customer Feedback Report - April 2025
| Feedback cases | 356 |
|---|---|
| Feedback cases completed | 340 |
| % of feedback cases completed on time | 84.71% |
| Completed within the timeframe | 288 |
| Type of feedback | Completed on time | Completed out of time |
|---|---|---|
| Complaint | 232 | 33 |
| Compliment | 26 | 0 |
| Suggestion | 26 | 0 |
| Concern | 4 | 0 |
| Final decision | Percentage |
|---|---|
| Upheld | 46.98% |
| Not upheld | 31.03% |
| Upheld in part | 18.53% |
| Withdrawn | 3.45% |
| Department | Complaint | Compliment | Concern | Suggestion |
|---|---|---|---|---|
| Housing and Neighbourhood Services | 111 | 18 | 0 | 3 |
| Waste Management, Security, and Council Assets | 78 | 4 | 2 | 8 |
| Highways, Transport, and Parking | 22 | 0 | 1 | 4 |
| Children and Family Services | 24 | 0 | 0 | 0 |
| Hull Culture and Leisure | 15 | 1 | 1 | 4 |
| Benefits and Council Finance | 15 | 0 | 0 | 1 |
| Customer Services, Legal, and Equalities | 8 | 2 | 1 | 5 |
| Public Health and Protection | 5 | 0 | 0 | 1 |
| Adult Social Care | 4 | 1 | 0 | 0 |
| Regeneration and Planning | 2 | 0 | 0 | 0 |